We ship nationwide and often!
Most custom cookie shapes and presentations may be shipped upon request. Total cost for shipping is supplement to the total cost of your order. A picture of the final presentation and UPS Tracking # to be shared via email on ship date.
Your custom designed sugar cookies are shipped from our Bake Shop in Mequon, WI. Edible Impressions primary shipping source is UPS Ground, unless otherwise requested. Transit times vary depending upon geography and shipping method.
For special events, we recommend that you have your cookies arrive 1-2 days prior to your event.
If an attempt to deliver has been made but is unsuccessful due to an incorrect address, unavailable recipient, or not a 24-hour, residential, doorman building, we will contact you to arrange a re-delivery at which point you will be charged another delivery fee.
We are experts at shipping our products and have an extremely low rate of damage. However, occasionally it does occur. Damaged or unsuccessful deliveries are not common. If the product is damaged in shipping, we will gladly process a damage claim with UPS. Claims must be made within 24 hours of receipt. The shipping company may require that the damaged product, box & all items included in package be picked up for inspection; so please do not discard the box, product or any of its contents. Customer satisfaction is a priority for us and we will work with you to reasonably rectify the situation.
No refunds are given for incomplete or wrong addresses. Packages left at the door – sometimes a shipper will leave the package at the door if they determine it is safe. Apartments, Condos, Dormitories, Hotels, Hospitals – shipments are usually directed to a complex office or receiving department which may result in delays. We recommend letting the recipient know they will be receiving a package so they can be on the look-out for it. No refunds are given due to this delay. No deliveries are accepted at Military Bases or P.O. Boxes.
Returns & Exchanges: Due to the nature of custom baked and iced products, returns or exchanges are not accepted.